FAQ
Your Top FAQ Answered About Chimney Services in Truckee
1. How often should I schedule chimney sweeping in Truckee, CA?
Because of Truckee’s long burn season and cold winters, we recommend at least annual chimney sweeping, and for heavy users, twice a year.
2. When is the best time to book service?
Spring and summer are ideal—avoiding the winter rush and ensuring your chimney is ready before snowfall.
3. Do you offer chimney safety inspections?
Yes, we provide NFPA Level 1, 2, and 3 inspections, including video scans, to assess creosote, liner integrity, and structural issues.
4. What causes creosote build-up so quickly here?
In high-altitude, cold climates like Truckee, wet or improperly burned wood produces more smoke and sticky creosote that accumulates faster.
5. How do I know if my flue liner is damaged?
Visible signs include cracking in the chimney crown, flue discoloration, smoke entering the living space, or odd odors. We confirm damage via inspection cameras.
6. Can you install stainless steel chimney liners?
Absolutely. We install UL-listed stainless steel liners that enhance draft, comply with codes, and improve safety and efficiency.
7. What’s a chimney crown and why does it need repair?
The chimney crown seals the top of your chimney. Cracks allow moisture and snow to enter masonry, which can cause leaks, crumbling mortar, and structural damage.
8. Do I need a chimney cap?
Yes—a proper cap keeps out snow, rain, animals, and debris. Especially in Truckee, caps prevent nesting and moisture damage.
9. How do I choose the right cap for Truckee conditions?
We recommend heavy-duty stainless or copper caps that resist snow load and corrosion, tailored to your flue size and roof profile.
10. Why is flashing repair important?
If roof-to-chimney flashing is damaged, water can penetrate and damage ceilings, walls, or insulation. We repair or replace flashing using flexible, long-lasting materials.
11. Can you fix smoking or draft issues?
Yes. We diagnose the cause—such as pressure imbalances, flue obstructions, or improper design—and offer real solutions like chase top dampers or flue reconstruction.
12. Is emergency service available for chimney damage?
Absolutely. Whether it’s storm damage, a bird or rodent blockage, or a suspected chimney fire, we offer 24/7 emergency responses.
13. Do you handle masonry tuck-pointing?
Yes—we repair and reinforce mortar joints with cold-climate mortar and prevent future freeze-thaw damage using masonry best practices.
14. Can you rebuild a chimney completely?
Yes. We can perform partial or full chimney rebuilds, using matching materials and waterproofing as needed, to restore safety and functionality.
15. Do you offer fireplace insert installations?
Yes. We install EPA-certified wood, pellet, and gas fireplace inserts that improve efficiency, reduce emissions, and increase heat output.
16. What about damper replacements?
Damper issues can affect airflow and efficiency. We install modern top-sealing or throat dampers designed for Truckee homes to enhance safety and energy retention.
17. How can I reduce creosote formation?
Burn only well-seasoned, dry wood; maintain proper airflow; and avoid smoldering fires. Our team also offers stove-door upgrades to improve combustion.
18. Why does my fireplace smell musty?
Musty odors often indicate moisture intrusion from a damaged crown, missing cap, or poor chimney ventilation. We’ll identify the source and fix it.
19. What should I do if my chimney back-puffs smoke?
Stop using it immediately and call us. Back-puffing can indicate serious issues like draft obstruction or improper flue design.
20. Do you provide photo documentation after inspections?
Yes. We include digital images or video clips showing problem areas and recommended repairs—so you can see exactly what we’re seeing.
21. Are your services insured and licensed?
Yes. We’re fully licensed, bonded, and carry liability insurance and worker’s comp. You’ll receive proper permits and written estimates.
22. How do I protect my chimney during Truckee winters?
Install a proper cap, keep flashing sealed, and have masonry waterproofed. Regular maintenance helps prevent freeze-related damage.
23. Can you service gas fireplaces and flues?
Yes. We’re experienced with gas-burning systems, including direct-vent and vent-free installations. Safety inspections and cleaning included.
24. Is your work backed by warranty?
Yes. Most repairs come with a written warranty covering workmanship and materials. Warranty details vary by service type.
25. How much does chimney inspection or repair cost?
Costs depend on chimney height, access, damage level, and materials needed. We provide free on-site consultations and detailed quotes upfront.
26. How long does a chimney sweep or inspection take?
Most residential chimneys take about 60 to 90 minutes. Larger masonry chimneys or detailed inspections may take longer.
27. Can you handle chimney issues in historic Lake Tahoe cabins?
Absolutely. We specialize in both historic and modern chimney systems, and tailor restoration work to preserve aesthetics and functionality.
28. Do you offer maintenance plans?
Yes—we offer seasonal maintenance plans that include yearly or semi-yearly inspections, sweeping, and priority booking.
29. Do you work with insurance claims after storm or fire damage?
Yes. We provide inspection reports and estimates suitable for insurance documentation and claims processing.
30. How do I book your chimney services?
You can call us, text, or use our online booking form. We respond promptly, offer free quotes, and schedule service at a convenient time.